Public Broadcasting Atlanta (PBA) is a non-profit organization formally called Atlanta Educational  Telecommunications Collaborative, Inc. (AETC). As a broadcast service, PBA is comprised of  WABE90.1FM, WPBA-TV30 (ATL-PBA) and numerous podcasts and digital offerings. For more information  on the broadcast service, programming and opportunities, please visit www.wabe.org 

Job Title: Membership Services Special Projects Coordinator  

The Special Projects Coordinator supports the membership services department, which provides  customer services, database management, and other support services to the development team and  the broader organization. This position reports to the Director of Membership Services and will be  responsible for providing customer service support, internal reporting, financial and member data  management, and establishing and monitoring internal accountability and quality control processes to  strengthen team efficiency and internal communications. Responsibilities will shift according to  fundraising season, for example, more customer service support is required during on-air pledge  drives. In addition, this position will be responsible for managing the corporate matching gift  program, including overseeing a vendor, monitoring progress of prospects, and reaching out to  donors eligible to set up matching gifts.  

The selected candidate will have outstanding skills in the areas of customer service, data  management, and project management. Candidate will be fully comfortable with Microsoft Office  software suite and have familiarity with database administration, reporting and data entry. Also  desirable are financial management skills, familiarity with fundraising operations, and experience in  media settings. 

Accountabilities: 

  • Develop special projects with the Membership Services director to help increase process flow,  accountabilities, record keeping and internal team communications. Help with team  implementation of SharePoint and Teams for team co-working environment, data sharing, and  management.  
  • Assist the customer service team with inbound and outbound customer service calls. Provide  extra support for occasional team wide customer service priorities such as pledge drives or  notification to members of large-scale changes to events. 
  • Build and develop the corporate matching program using Double the Donation to ensure that all  prospects are contracted and that follow-up actions are taken to ensure all matching gifts are  recorded and activated.  
  • Assist Database administrator by running reports, executing recurring processes (such as credit  card transaction runs) and other quality control and data hygiene activities.  
  • Support build-out and entry of donor interests and attributes to generate segmented lists for  fundraising and marketing purposes in the database.  
  • Provide general support as needed to maximize member services and other duties as assigned. 

740 Bismark Road NE www.wabe.org   Atlanta, GA 30324 www.atlantapba.org 

 678-686-0321  

A member supported service of the Atlanta Public Schools · Managed by the Atlanta Educational Telecommunications Collaborative, Inc. 

  

 Atlanta’s NPR and PBS Stations PUBLIC BROADCASTING ATLANTA  

Knowledge, Skills and Abilities: 

  • Bachelor’s degree required. Advanced degree or additional fundraising training desirable. Experience working with databases and basic familiarity with financial management processes  (e.g. revenue entry, expense accounting). 
  • Microsoft Office Suite (Word, Excel, PowerPoint) 
  • 2-3 years’ experience working in a fundraising environment.  
  • Excellent phone etiquette and strong communication and interpersonal skills.  Capable multi-tasker and ability to produce products from start to finish effectively under  pressure and meet deadlines.  
  • Strong interpersonal skills and flexibility to change course.  
  • Ability to lead a project area (corporate matching funds) with minimal supervision.  Candidate must be self-motivated and demonstrate initiative and be a strong team player.  Experience in public media fundraising and/or digital creative skills desirable.  

Work Environment & Physical Demands: The physical demands and work environment described  here are representative of those that must be met by an employee to successfully perform the  essential functions of this job. Reasonable accommodations may be made to enable individuals with  disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May  require walking primarily on a level surface for periodic periods throughout the day. Reaching above  shoulder heights, below the waist or lifting as required (up to 5 lbs.), filing documents or store  materials throughout the workday. Proper lifting techniques required. For the most part ambient  room temperatures, lighting and traditional office equipment as found in a typical office environment. Position, at least initially, will be located off-site in accordance with station policy on off-site work for  most staff in response to coronavirus. Candidates must be willing and able to work from home but  provide their own transportation to the station once off-site work conditions are lifted. Occasional  evening and weekend work may be required to support departmental events or during high volume  work periods (typically radio pledge drives).  

Submit resume and cover letter to: 

Public Broadcasting Atlanta 

Attention: Human Resources 

740 Bismark Rd. NE 

Atlanta, GA 30324 

Fax: 678-553-3026 

Apply online at: www.wabe.org 

Email: jobs@pba.org 

EOE

To apply for this job please visit www.wabe.org.